Worry-free BooKings

Relax and Reserve Your Stay with Peace of Mind…

Sundance is excited to bring you a unique and innovative feature, called “Worry-Free Bookings”, to help you book with confidence while recognizing that sometimes life intrudes to ruin the best-laid plans!

In the event you cannot make your reservation due to a wide variety of unforeseen circumstances, you can apply for a 100% refund any time up to the departure date and even up to 60 days after! The full price of the room, any Retail add-ons or extras, plus all taxes and fees (including the 10% fee for choosing Worry-free Bookings in the first place!) are all included in the 100% refund!

The Refund Process:

If you are unable to visit us here at Sundance due to an unforeseen reason within the very broad Worry-Free Bookings Terms & Conditions, you can apply for a 100% refund by following these 3 easy steps:

Check Availability & Make a Reservation

Step 1 ~

Click the Link on the Confirmation Email

The vast majority of guests want to enjoy their trip. However, if some unforeseen emergency occurs and you need to cancel your reservation, simply click on the link found in your confirmation email and enter the booking reference number provided. You then fill out the booking and contact information form – this helps us keep the reporting process fast and smooth!

Step 2 ~

Select the Refund Reason and Attach Supporting Documents

Enter in the refund amount, select the refund reason and then provide a brief explanation of why you are requesting the refund with any supporting information. For example, if you are sick you could upload a note from your doctor. (If you forget to enter any required information, you’ll be sent reminder emails and communications throughout the process.)

Step 3 ~

Provide Bank Information to Receive Your Refund

Your application will be reviewed within 24 hours and, once approved, you will receive a 100% percent refund directly into your chosen bank account within 72 hours! If the refund is denied for any reason, then the Worry-Free Bookings Customer Experience Manager again reviews the application and is authorized to override the decision and grant the refund if the “Emergency Circumstance” conditions are met.

Woman Blowing her Nose

Take the Worry Out of Getting Sick

An unforeseen illness has always been a major concern when traveling and even more so in a post-COVID world. With Worry-Free Bookings you will get a 100% refund for the following unexpected illness and conditions:

  • Covid-19 Infection
  • Illness / Injury
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death of Immediate Family Member
Man with Car Trouble

Reduce the Worry of Transportation Problems

Help make transportation concerns a little less stressful. With Worry-Free Bookings you will get a 100% refund for the following unexpected mishaps:

  • Public Transport Failure
  • Flight Disruption
  • Mechanical Breakdown
  • Adverse Weather
Unforeseen Emergency

Take the Worry Out of Unforeseen and Emergency Circumstances

There are many last minute changes that happen in life. With Worry-Free Bookings, you can rest easier knowing that you can receive a 100% refund for the following:

  • Armed Forces & Emergency Services Recall
  • Relocated for Work
  • Jury Service/Court Summons
  • Theft of Documents
  • Changes to Examination Dates
  • Home Emergency
  • Emergency Circumstances

Still unsure? Review the Terms & Conditions here!